GenieFolder

Terms of Service

Last updated: 2026-08-09

Effective date: [Pending owner/lawyer: date to be set at publication]

Operator: GenieFolder (geniefolder.com) — [Pending owner/lawyer: legal entity name, jurisdiction, registered address] (“Company”, “we”, “us”).

Service: the GenieFolder platform, including its web applications, APIs, desktop applications, and file-processing tools for images, documents, video, and signatures (collectively, the “Service”).

Draft — pending legal review. This page is based on a planning template and has not yet been reviewed by qualified counsel. Items marked “Pending owner/lawyer” must be resolved before this text is treated as final.

1. Acceptance of these Terms

By accessing or using the Service — including using free tools without creating an account — you agree to these Terms of Service (“Terms”) and our Privacy Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service.

2. Description of the Service and processing modes

The Service provides file productivity tools (compression, conversion, packaging, document tools, signing workflows, and related features). A defining characteristic of the Service is that many operations are performed locally in your browser or on your device, and files are processed in one of the following modes, which are indicated in the product interface for each job:

  1. Local processing (default where supported). Your files are processed on your own device and are not uploaded to our servers. Because of this architecture, for local-only jobs we do not receive, store, or have access to the contents of your files.
  2. Cloud processing (optional, with your explicit action/consent). Certain features (e.g., formats or workloads your device cannot handle, or features you explicitly choose) require uploading files to our infrastructure. The Service will indicate when a job uses cloud processing. Temporary cloud files are handled per the retention schedule in Section 7 and our Privacy Policy.
  3. Connected cloud storage (optional). At your direction, the Service may read from or save outputs to storage you connect (e.g., Google Drive, Microsoft OneDrive) using OAuth authorization you grant and can revoke.
  4. Private / enterprise engine (where offered). Processing on infrastructure controlled by you or your organization under a separate agreement.

[Pending owner/lawyer: confirm the retention tiers and the exact consent UX wording before publishing, so this section matches actual product behavior]

3. Accounts and eligibility

4. Your files and your ownership

4.1 You retain ownership of your files. We claim no ownership of files you process with the Service. The Service only processes files to provide the functionality you request.

4.2 Limited license to operate the Service. For any file you upload to our servers (cloud processing mode only), you grant us a limited, non-exclusive, non-transferable license to host, process, and transmit that file solely to provide the requested operation and to delete it per our retention policy. This license ends when the file is deleted. For local-only jobs, no files are uploaded and no such license is needed or taken.

4.3 Your responsibility for rights and content. You represent and warrant that you own or have all necessary rights, licenses, and permissions to the files you process, and that your files and use of the Service do not violate any law or third-party right (including copyright, privacy, and data-protection rights of others whose data may be in your files).

4.4 No file-content review. We do not review the contents of user files. We may act on valid legal process, abuse reports, or automated safety signals as described in Section 5 and the Privacy Policy.

5. Acceptable use

You must not use the Service to:

[Pending owner/lawyer: finalize prohibited-content list; consider a separate Acceptable Use Policy page and a copyright/DMCA notice-and-takedown procedure (especially if customer upload links or sharing features ship)]

6. Plans, billing, and subscriptions

6.1 Plans. The Service offers free and paid plans (e.g., Free, Pro, Business, Enterprise) with different limits and features as described on the pricing page. Plan features and entitlements are enforced by our backend systems.

6.2 Billing. Paid plans are billed via our payment processor, Square, Inc. Subscriptions renew automatically at the end of each billing period unless canceled. You authorize us to charge your payment method on a recurring basis. Prices are exclusive of taxes unless stated otherwise; applicable taxes may be added.

6.3 Card data. We do not store your full payment card details; payment information is collected and processed by Square under its own terms and privacy policy.

6.4 Cancellation. You may cancel at any time; cancellation takes effect at the end of the current paid period, and paid features remain available until then. No partial-period refunds except as stated in Section 6.5 or required by law.

6.5 Refunds. [Pending owner/lawyer: choose and finalize — e.g., “7-day no-questions-asked refund on first purchase; otherwise refunds at our discretion or as required by applicable consumer law (including EU/UK 14-day withdrawal-right handling for digital services with immediate performance)”]

6.6 Failed payments and downgrade. If payment fails, we may retry and may suspend paid features after notice. If a subscription lapses, your account is downgraded to the Free plan; usage above Free limits may be restricted until within limits.

6.7 Price changes. We may change prices with at least [Pending owner/lawyer: 30] days’ notice, effective at your next renewal.

7. File retention and deletion

8. Cloud storage connectors

8.1 Connecting Google Drive, OneDrive, or similar services is optional and initiated by you via OAuth. We request least-privilege scopes needed for the feature you enable, and we store OAuth tokens encrypted.

8.2 You may disconnect a connector at any time in the Service settings; on disconnection we revoke and/or delete stored tokens within [Pending owner/lawyer: period, e.g., 30 days] except as needed for security audit records.

8.3 Your use of connected storage is also governed by the third-party provider’s terms. We are not responsible for the acts or omissions of third-party storage providers.

8.4 [Pending owner/lawyer: add Google API Services User Data Policy “Limited Use” compliance language once the Google OAuth app verification is complete; add Microsoft Graph terms reference]

9. Electronic signatures (when available)

9.1 Signature features, when offered, provide tools to apply and collect signatures. Unless expressly stated for a specific feature, signature capture tools are provided as a convenience and are not represented as satisfying any particular legal standard for electronic signatures.

9.2 Where a feature is represented as producing legally binding electronic signatures, additional requirements (audit trail, signer consent, document integrity) apply as described in the product documentation. You are responsible for determining whether electronic signatures are appropriate and sufficient for your specific documents and jurisdiction.

9.3 [Pending owner/lawyer: before any “legally binding” marketing or ESIGN Act / UETA / eIDAS claims ship, revise this section with counsel; consider simple-signer vs. advanced-e-signature tiers per eIDAS]

10. No quality guarantee; output disclaimers

10.1 Compression, conversion, and optimization involve trade-offs between file size, quality, and compatibility. We do not guarantee that any processed output will meet a particular quality level, file size, visual fidelity, metadata state, or fitness for your purpose. Preview outputs before relying on them and keep your original files.

10.2 The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation.

11. Availability and changes

We may add, change, suspend, or discontinue features (including free features) with reasonable notice where practicable. We aim for high availability but do not guarantee any service level except under a written enterprise agreement.

12. Limitation of liability

To the maximum extent permitted by law: (a) we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data loss, or business interruption, arising from or related to the Service; (b) our aggregate liability for any claim arising from the Service is limited to the greater of the amounts you paid us in the [Pending owner/lawyer: 12] months preceding the claim or [Pending owner/lawyer: e.g., USD 100]. Nothing in these Terms excludes liability that cannot be excluded by law (including for death or personal injury caused by negligence, or fraud).

13. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your files, your content, your violation of these Terms, or your violation of any law or third-party right.

14. Termination

We may suspend or terminate access for breach of these Terms, abuse, non-payment, or legal requirement, with notice where practicable. You may stop using the Service or delete your account at any time. Sections that by their nature should survive (ownership, disclaimers, liability limits, indemnity, disputes) survive termination.

15. Privacy

Your use of the Service is subject to our Privacy Policy, which describes the minimal data we collect (metadata-only logging; no file-content logging), cookie/analytics practices, and your rights.

16. Changes to these Terms

We may update these Terms with notice (in-product or email) at least [Pending owner/lawyer: 14–30] days before changes take effect, except for changes required by law or made for security reasons. Continued use after the effective date constitutes acceptance.

17. Governing law and disputes

These Terms are governed by the laws of [Pending owner/lawyer: jurisdiction], without regard to conflict-of-laws rules. Disputes will be resolved in the courts of [Pending owner/lawyer: venue], except where mandatory consumer-protection law gives you the right to bring claims in your local courts. [Pending owner/lawyer: decide whether to include arbitration/class-action waiver for US users]

18. Miscellaneous

These Terms (plus the Privacy Policy and any plan-specific or enterprise agreements) are the entire agreement between you and us. If any provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale.

19. Contact